Shipping Policy

At MacMed Equip, we are committed to delivering your dermatology clinic supplies quickly and safely across the UAE.

Delivery Coverage

We currently deliver across all Emirates within the United Arab Emirates.

Processing Time

• All orders are processed within 24 hours (excluding weekends and public holidays).
• Orders placed after working hours will be processed the next business day.

Delivery Time

• Standard delivery: 2–3 business days across the UAE.
• Remote areas may experience slight delays.

Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout.
• Free delivery may be offered on selected orders or promotions.

Order Tracking

• Once your order is dispatched, you will receive a confirmation with tracking details (if available).

Delivery Conditions

• Please ensure the delivery address and contact details are accurate.
• Someone must be available to receive the order at the provided address.

Delays

While we strive to deliver within the promised timeframe, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or courier issues.

Damaged or Missing Items

• If you receive a damaged or incomplete order, please contact us within 24 hours of delivery.
• We will arrange a replacement or resolution as soon as possible.

Contact Us

For any shipping-related inquiries, please contact us at:
📧 sales@macmedequip.com
📞 +971 50 113 4990